Integrations can break when an external account password changes, authorization expires, permissions are removed, DNS changes, or a teammate loses access. Reconnect from the owning settings area and test the workflow.

What this guide helps you do

• Find the broken integration and its owner.
• Reconnect with the correct external account.
• Test the affected workflow after reconnecting.

Before you start

• Know which workflow failed and which integration it depends on.
• Use the external account that should own the connection.
• Pause scheduled work if sending or publishing could fail.

Do it manually

1. Open the workspace area that shows the failure or open Settings.
2. Find the integration, mailbox, social channel, analytics property, or plugin connection.
3. Review the status, sync health, or error message.
4. Click Reconnect or connect the provider again with the correct account.
5. Confirm permissions requested by the provider.
6. Run a small test, then resume scheduled work.

Ask Faster AI

• Help me troubleshoot this broken integration and create a safe reconnect checklist.
• List the workflows that may be affected by reconnecting this channel.
• Draft a message to my team explaining that this integration needs reconnection before campaigns continue.

Review before saving or publishing

• Do not paste access credentials, passwords, or one-time codes into chat.
• Confirm you are reconnecting the same business account, not a personal account by mistake.
• Check scheduled posts, emails, journeys, and notifications after reconnecting.

Common issues and fixes

• If reconnect fails, confirm external account permissions and browser pop-up settings.
• If sync still shows unhealthy, refresh after reconnecting and wait for the next sync check.
• If the wrong account connected, disconnect and reconnect with the correct owner present.

Connected workflows

• Use customer activity for follow-up
• Send a newsletter

Placeholder media

• Screenshot placeholder: add an annotated screenshot of reconnect a broken integration with customer names, email addresses, private domains, DNS values, amounts, internal notes, and unpublished content blurred.
• Video placeholder: add a short walkthrough that starts from the relevant Faster workspace area, shows the manual path, then shows how to ask Faster AI and review the result before saving, publishing, sending, or applying work.

Related help

• Manage integrations
• Manage sender mailboxes
• Connect social channels

Use it in daily operations

• Write down which workspace setting changed, who approved it, and which public page, sender, integration, role, or analytics view should be checked afterward.
• When a setting affects customers, emails, payments, domains, or public URLs, test the visible workflow before treating the configuration as done.
• Ask Faster AI to prepare the review checklist, but keep credentials, payment details, and sensitive customer data out of prompts and screenshots.